--- title: 💬 Communication (E-Mail, SMS Templates) description: Connect’s Communication & Templates tool streamlines and automates all student messaging via email and SMS—from booking confirmations and reminders to follow-ups—so you can keep learners engaged effortlessly. --- [Skip to content](https://info.rideto.com/knowledge/communication-1#main-content) [More support](https://info.rideto.com/knowledge/kb-tickets/new?hsLang=en) ![ChatGPT Image Jul 14, 2025, 03\_46\_31 PM.png\]](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=50&height=50&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png) Open main navigation Close main navigation - [More support](https://info.rideto.com/knowledge/kb-tickets/new) - [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) How can we help? - There are no suggestions because the search field is empty. 1. [Connect Help Center](https://info.rideto.com/knowledge?hsLang=en) 2. [Communication](https://info.rideto.com/knowledge/communication?hsLang=en) # 💬 Communication (E-Mail, SMS Templates) ## Connect’s Communication & Templates tool streamlines and automates all student messaging via email and SMS—from booking confirmations and reminders to follow-ups—so you can keep learners engaged effortlessly. **🎬 Video Tutorial** **Table of Contents** [📧 1. How To Create Email Templates](https://info.rideto.com/knowledge/communication-1#e-mail-templates) [📱 2. How To Create SMS Templates](https://info.rideto.com/knowledge/communication-1#sms-templates) [💳 3. Adding SMS Credits to Your Account](https://info.rideto.com/knowledge/communication-1#adding-sms-credits) [**📊** 4. Send E-Mail and SMS Directly From Contacts Page](https://info.rideto.com/knowledge/communication-1#send-direct) --- **Key Benefits of Using Connects Communication Tools:** - **Automated Communication**: Send confirmation and reminder messages automatically - **Time Savings**: Reduce manual work with pre-built templates and automated triggers - **Improved Customer Experience**: Keep students informed and engaged throughout their training - **Reduced No-Shows**: Automatic reminders help ensure students attend their booked sessions - **Flexible Messaging**: Choose between email and SMS based on urgency and preference #### **📧 1. Email Templates** Use predefined email and SMS templates to automatically or manually reach out to students at every stage of their training journey. **Default Template Types:** - **Booking Confirmation** – Sent when a course is booked. Includes date, time, location, and prep info. - **Booking Reminder** – Sent before the course date. Reminds students of the details. - **Direct Email** – Sent manually to students. Useful for follow-ups, updates, or special notices. ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-15-2025-08-04-24-3587-AM.png?width=688&height=246&name=image-png-Jul-15-2025-08-04-24-3587-AM.png) **How to Create:** 1. Go to [**Communication \> Emails**](https://www.connectmct.com/v2/communication) 2. Click **Add template \> Add Email Template** 3. Choose template type (Confirmation, Reminder, Direct) 4. Enter a template name, subject line, and content 5. Use dynamic fields (e.g. student name, course date) 6. Save your template --- #### **📱 2. SMS Templates** SMS is ideal for urgent, short-form communication. Each message costs 6p and uses a credit-based system. **Template Types:** - **SMS Confirmation** – Booking details sent after payment - **SMS Reminder** – Sent before the training day - **Direct SMS** – Custom messages for updates or issues **Creating an SMS Template:** 1. Go to [**Communication \> SMS**](https://www.connectmct.com/v2/communication/sms) 2. Click **Add template \> Add SMS Template** 3. Select type 4. Add internal name and message content 5. Use dynamic fields (e.g. student name, date) 6. Keep under 160 characters when possible --- #### **💳 3. Adding SMS Credits to Your Account**    To send SMS messages, you’ll need to top up your SMS credits—simply purchase them via Stripe for instant processing. **How to Purchase:** - Go to [**Communication \> SMS**](https://www.connectmct.com/v2/communication/sms) - Select a package and simply pay via Stripe --- #### **4. Send E-Mail and SMS Directly From Contacts Page**   Once you’ve created your templates, simply visit the SMS or Email tab on the Contacts page to send them directly to your students. ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-14-2025-02-02-13-9778-PM.png?width=688&height=199&name=image-png-Jul-14-2025-02-02-13-9778-PM.png) **Steps:** - Open [**Contacts**](https://www.connectmct.com/v2/contacts) - Choose **Email** or **SMS** tab - Pick a template of use Direct option - Edit if needed, then send **When to Use:** - Course changes or cancellations - Special announcements - Feedback requests - Marketing offer   - [Quick Start Guide](https://info.rideto.com/knowledge/quick-start-guide?hsLang=en) - [Calendar & Course Management](https://info.rideto.com/knowledge/calendar-course-management?hsLang=en) - [Orders](https://info.rideto.com/knowledge/orders?hsLang=en) - [Contacts](https://info.rideto.com/knowledge/contacts?hsLang=en) - [Invoice](https://info.rideto.com/knowledge/invoice?hsLang=en) - [Courses](https://info.rideto.com/knowledge/courses?hsLang=en) - [Staff Management](https://info.rideto.com/knowledge/staff-management?hsLang=en) - [DVLA Licence Check](https://info.rideto.com/knowledge/dvla-licence-check?hsLang=en) - [Disclaimer](https://info.rideto.com/knowledge/disclaimer?hsLang=en) - [CBT Certificates (New!)](https://info.rideto.com/knowledge/cbt-certificates-new?hsLang=en) - [Bikes Inventory](https://info.rideto.com/knowledge/bikes-inventory?hsLang=en) - [Communication](https://info.rideto.com/knowledge/communication?hsLang=en) - [Settings](https://info.rideto.com/knowledge/settings?hsLang=en) - [Connect Pro](https://info.rideto.com/knowledge/connect-pro?hsLang=en) - [FAQ](https://info.rideto.com/knowledge/faq?hsLang=en) - [Dashboard](https://info.rideto.com/knowledge/dashboard?hsLang=en) [![Chill listening crop-3](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=24&height=24&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png "Chill listening crop-3")](https://www.connectmct.com/v2/home) Connect Help Center Copyright © 2025, RideTo Ltd