--- title: 📑 CBT Certificates (DL196 Returns) description: This guide explains how to manage the CBT certification process in Connect, from issuing certificates to submitting them to the DVSA. --- [Skip to content](https://info.rideto.com/knowledge/cbt-certificates#main-content) [More support](https://info.rideto.com/knowledge/kb-tickets/new?hsLang=en) ![ChatGPT Image Jul 14, 2025, 03\_46\_31 PM.png\]](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=50&height=50&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png) Open main navigation Close main navigation - [More support](https://info.rideto.com/knowledge/kb-tickets/new) - [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) How can we help? - There are no suggestions because the search field is empty. 1. [Connect Help Center](https://info.rideto.com/knowledge?hsLang=en) 2. [CBT Certificates (New!)](https://info.rideto.com/knowledge/cbt-certificates-new?hsLang=en) # 📑 CBT Certificates (DL196 Returns) ## This guide explains how to manage the CBT certification process in Connect, from issuing certificates to submitting them to the DVSA. 🎬 **Video Tutorial** --- **Table of Contents** [1. Books & Certificates Page Overview](https://info.rideto.com/knowledge/cbt-certificates#overview) [2. Steps of Adding CBT Books & Certificates](https://info.rideto.com/knowledge/cbt-certificates#step-of-adding) [3. Issuing a Duplicate Certificate](https://info.rideto.com/knowledge/cbt-certificates#duplicate-cert) [4. Submitting Book to DVSA](https://info.rideto.com/knowledge/cbt-certificates#submit-book-to-dvsa) --- The CBT Certificates section allows you to issue and manage CBT certificates digitally. It helps you stay compliant with DVSA requirements and reduces paperwork. **Key Benefits:** - Issue and manage certificates in one place - Submit books directly to **DVSA** - Track certificate status in real time - Keep audit records automatically This is a Connect Pro feature—[start your free Connect Pro](https://www.connectmct.com/v2/pro) trial to try it today.   --- #### **1. Books & Certificates Page Overview** The CBT Books tab provides a summary of all your books in the system—showing their statuses, how many certificates have been issued, and the starting and ending certificate numbers—and lets you click into any book to issue certificates. ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-14-2025-12-44-37-5594-PM.png?width=688&height=131&name=image-png-Jul-14-2025-12-44-37-5594-PM.png) The main Certificates dashboard offers a comprehensive overview of every CBT certificate within its associated CBT book.   ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-14-2025-12-40-52-2443-PM.png?width=688&height=100&name=image-png-Jul-14-2025-12-40-52-2443-PM.png) **Certificate Status Labels:** | **Ready to Return** | Certificate is complete and ready for final processing | | --- | --- | | **Pending** | Certificate is awaiting completion or verification | | **Void** | Certificate has been voided | | **Sent** | Certificate has been successfully submitted to DVSA |   --- **2. Steps of Adding CBT Books & Certificates** CBT Books are batches of certificates submitted together to the DVSA. To issue certificates, you must first add a CBT Book to the system. **2.1 How to Add a CBT Book:** [ConnectMCT - Adding CBT Books - Watch Video](https://www.loom.com/share/c55326f952304403bbc694141b3edc09)[![](https://cdn.loom.com/sessions/thumbnails/c55326f952304403bbc694141b3edc09-23feb4889435a0f5-full-play.gif)](https://www.loom.com/share/c55326f952304403bbc694141b3edc09) 1. Go to **CBT Books** in the sidebar 2. Click **Add new CBT Book** 3. Select your site 4. Enter the starting certificate number 5. Click **Add**   **2.2 Issuing CBT Certificates**   [ConnectMCT - Issue CBT Certificate - Watch Video](https://www.loom.com/share/1913fe5df863494ea2e34fb5eba15e01) [![](https://cdn.loom.com/sessions/thumbnails/1913fe5df863494ea2e34fb5eba15e01-0cb0ee7f7f380ff7-full-play.gif)](https://www.loom.com/share/1913fe5df863494ea2e34fb5eba15e01) To issue a certificate: 1. Fill in student and course details: - Student name and driving licence number - Course date, start/end time (HH:mm) - Transmission type (Manual/Automatic) 2. Select instructor 3. Apply restrictions if needed (e.g. eyesight correction, daylight only) 4. Click **Issue Certificate,** Certificate moves to "Ready to Return" status **2.3 Editing or Voiding Certificates** **a. Edit a Certificate:** - Only before submission - Use the **Change** action - Cannot edit submitted certificates **b. Void a Certificate:** - - Click "Void" action next to certificate - Confirm voiding action - Certificate status changes to "Void" **3. Issuing a Duplicate Certificate** If you need to issue a **duplicate certificate**, follow the standard certificate creation process, but with the following additional steps: 1. On the form, scroll to the **Category Restrictions** section. 2. Select **"71 - Duplicate of license"** from the dropdown. 3. At the very bottom of the form, tick the checkbox **"Mark as Duplicate"**. 4. Once completed, click **Issue** to generate the duplicate certificate. > 🔁 This process ensures the system flags the certificate correctly as a duplicate of an existing one. **![](https://info.rideto.com/hs-fs/hubfs/image-png-Aug-04-2025-09-03-00-0233-AM.png?width=688&height=391&name=image-png-Aug-04-2025-09-03-00-0233-AM.png)** --- #### **📤 4. Submitting Book to DVSA** The final step in the CBT certification process involves submitting certificate books to DVSA for official processing. 1. Make sure all certificates are marked **Ready to Return** 2. Verify all required information is complete 3. Click **Submit to DVSA** on the book 4. Confirm submission After submission: - Book status becomes **Submitted** - Certificate statuses update to **Sent** - DVSA receives the submitted book - A copy of book will also be send to main account's e-mail adress - [Quick Start Guide](https://info.rideto.com/knowledge/quick-start-guide?hsLang=en) - [Calendar & Course Management](https://info.rideto.com/knowledge/calendar-course-management?hsLang=en) - [Orders](https://info.rideto.com/knowledge/orders?hsLang=en) - [Contacts](https://info.rideto.com/knowledge/contacts?hsLang=en) - [Invoice](https://info.rideto.com/knowledge/invoice?hsLang=en) - [Courses](https://info.rideto.com/knowledge/courses?hsLang=en) - [Staff Management](https://info.rideto.com/knowledge/staff-management?hsLang=en) - [DVLA Licence Check](https://info.rideto.com/knowledge/dvla-licence-check?hsLang=en) - [Disclaimer](https://info.rideto.com/knowledge/disclaimer?hsLang=en) - [CBT Certificates (New!)](https://info.rideto.com/knowledge/cbt-certificates-new?hsLang=en) - [Bikes Inventory](https://info.rideto.com/knowledge/bikes-inventory?hsLang=en) - [Communication](https://info.rideto.com/knowledge/communication?hsLang=en) - [Settings](https://info.rideto.com/knowledge/settings?hsLang=en) - [Connect Pro](https://info.rideto.com/knowledge/connect-pro?hsLang=en) - [FAQ](https://info.rideto.com/knowledge/faq?hsLang=en) - [Dashboard](https://info.rideto.com/knowledge/dashboard?hsLang=en) [![Chill listening crop-3](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=24&height=24&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png "Chill listening crop-3")](https://www.connectmct.com/v2/home) Connect Help Center Copyright © 2025, RideTo Ltd