--- title: 📞 Adding and Managing Your Orders description: Quickly manage phone-in and walk-in trainings, bike assignments, date changes, venue moves, and cancellations. --- [Skip to content](https://info.rideto.com/knowledge/adding-and-managing-your-orders#main-content) [More support](https://info.rideto.com/knowledge/kb-tickets/new?hsLang=en) ![ChatGPT Image Jul 14, 2025, 03\_46\_31 PM.png\]](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=50&height=50&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png) Open main navigation Close main navigation - [More support](https://info.rideto.com/knowledge/kb-tickets/new) - [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) [Book 1:1 Setup/Help Session](https://calendar.app.google/ubu4q3PBds8Rsqx7A) How can we help? - There are no suggestions because the search field is empty. 1. [Connect Help Center](https://info.rideto.com/knowledge?hsLang=en) 2. [Calendar & Course Management](https://info.rideto.com/knowledge/calendar-course-management?hsLang=en) # 📞 Adding and Managing Your Orders ## Quickly manage phone-in and walk-in trainings, bike assignments, date changes, venue moves, and cancellations. 🎬 **Video Tutorial** --- **Table of Contents** [1. Adding Direct Orders](https://info.rideto.com/knowledge/adding-and-managing-your-orders#addingdirectorder) [2. Changing a Customer’s Training Date](https://info.rideto.com/knowledge/adding-and-managing-your-orders#changing-dateoftraining) [3. Moving Customers Between Venues](https://info.rideto.com/knowledge/adding-and-managing-your-orders#movingcustomers) [4. Removing Orders](https://info.rideto.com/knowledge/adding-and-managing-your-orders#removingorders) [5. Adding Bikes to Orders (Pro Tier)](https://info.rideto.com/knowledge/adding-and-managing-your-orders#adding-bikes-toorders) --- **1\. Adding Direct Orders** You can swiftly add walk-in or telephone bookings to your calendar – it may feel like extra work, but it significantly boosts customer satisfaction and markedly reduces your administrative burden over time. > **💡 Why Use Connect For Direct Orders?** > > - 🔔 **Auto notifications:** Riders get email/SMS confirmations and remainders. > - ⚙️ **Efficiency:** Keeps your schedule & staff assignments up to date. > - 🎓 **Certificates (Pro Feature):** You can use CBT certificates and submit them Automatically to DVSA. | Step | Action | | --- | --- | | 🗓 **1. Select Course** | Click the desired course block in your calendar | | ➕ **2. Add Contact** | Click **“Add Contact”** | | 👥 **3. Choose Contact** | Select an existing rider or **“Add New Contact”** | | 📝 **4. Enter Details** | Fill in rider info & payment status | | ✅ **5.Confirm** | Click **“Add Rider to Course”** |   ⚠️ RideTo.com and your widget will automatically update with remaining spaces, and the customer will receive email confirmation. \*Use add contact buttons to add direct orders with few clicks **![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-09-2025-04-40-30-9856-PM.png?width=688&height=387&name=image-png-Jul-09-2025-04-40-30-9856-PM.png) 2\. Changing a Customer’s Training Date** You can change the date of both **Direct** or **Widget** and **RideTo** **orders** on Connect. Changing a RideTo order will resend the confirmation email and update our systems, however please ensure you email [hello@rideto.com](mailto:hello@ridrto.com) when you amend an order as it doesn't update any payment which might need to be managed by our team.  | Step | Action | | --- | --- | | 🗓 **1. Select Course** | Click the original course block | | 📦 **2. Select Order** | Click on the specific rider’s booking | | 📆 **3. Change Date** | Scroll to “Course Date” and pick a new date | | ⏰ **4. Adjust Time (opt.)** | Modify start time if needed | | 💾 **5. Save** | Click **“Save”** — confirmation email is resent automatically |   --- **3. Moving Customers Between Venues** You can change training location and date/time for your existing customer. **Steps** 1. Open the course from **Calendar**, then open the rider’s **contact**. 2. Change **Location** first. 3. Update **Date/Time** if needed. 4. **Save**. **What happens next** - The rider receives an **updated confirmation email** (and SMS, if enabled). - The order reflects the new site/date/time; capacity is released from the original course. --- #### **4. Removing Orders** **❗Note: Only Direct and Widget orders can be removed here. For RideTo-created bookings, contact hello@rideto.com.** Follow following steps to remove booking | Step | Action | | --- | --- | | 🗓 **1. Select Course** | Click the course block in your calendar | | **📦 2. Select Order** | Click on the booking you wish to delete | | **🗑 3. Remove** | Click **“Remove from Course”** | | **✅ 4. Confirm** | Click **“Confirm”** when prompted | ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-09-2025-04-38-20-9897-PM.png?width=688&height=105&name=image-png-Jul-09-2025-04-38-20-9897-PM.png) --- **5. Adding Bikes to Orders (Pro Tier)** **[Pro-Tier Feature](https://www.connectmct.com/v2/pro):** Track and assign specific bikes to each course and student. **⚙️ Benefits:** • Full inventory control • Usage logs & maintenance scheduling • Incident documentation with notes/images | Step | Action | | --- | --- | | 🗓 **1. Select Course** | Click on the course slot | | ➕ **2. Add Bike** | Click **“Add Bike”** | | 🏷 **3. Choose Bike** | Pick from your inventory list | | ✅ **4. Confirm** | Click **“Add”** to assign the bike | \*Add Bike Screen on Course Page ![](https://info.rideto.com/hs-fs/hubfs/image-png-Jul-09-2025-04-36-55-2137-PM.png?width=688&height=415&name=image-png-Jul-09-2025-04-36-55-2137-PM.png)     - [Quick Start Guide](https://info.rideto.com/knowledge/quick-start-guide?hsLang=en) - [Calendar & Course Management](https://info.rideto.com/knowledge/calendar-course-management?hsLang=en) - [Orders](https://info.rideto.com/knowledge/orders?hsLang=en) - [Contacts](https://info.rideto.com/knowledge/contacts?hsLang=en) - [Invoice](https://info.rideto.com/knowledge/invoice?hsLang=en) - [Courses](https://info.rideto.com/knowledge/courses?hsLang=en) - [Staff Management](https://info.rideto.com/knowledge/staff-management?hsLang=en) - [DVLA Licence Check](https://info.rideto.com/knowledge/dvla-licence-check?hsLang=en) - [Disclaimer](https://info.rideto.com/knowledge/disclaimer?hsLang=en) - [CBT Certificates (New!)](https://info.rideto.com/knowledge/cbt-certificates-new?hsLang=en) - [Bikes Inventory](https://info.rideto.com/knowledge/bikes-inventory?hsLang=en) - [Communication](https://info.rideto.com/knowledge/communication?hsLang=en) - [Settings](https://info.rideto.com/knowledge/settings?hsLang=en) - [Connect Pro](https://info.rideto.com/knowledge/connect-pro?hsLang=en) - [FAQ](https://info.rideto.com/knowledge/faq?hsLang=en) - [Dashboard](https://info.rideto.com/knowledge/dashboard?hsLang=en) [![Chill listening crop-3](https://info.rideto.com/hs-fs/hubfs/ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png?width=24&height=24&name=ChatGPT%20Image%20Jul%2014%2c%202025%2c%2003_46_31%20PM.png "Chill listening crop-3")](https://www.connectmct.com/v2/home) Connect Help Center Copyright © 2025, RideTo Ltd